Help: FAQ

# Frequently asked questions

Question:
Even though signal quality is good I cannot see a picture. Station scan can find all stations, teletext and sound are ok.

Answer:
For displaying a picture with the software, your graphics card drivers need to support Video-Overlay. Therefore you need twice as much video RAM as your current resolution and color depth is using to be able to display the video.
In most cases your graphics card needs to have an IRQ assigned to it for being able to display Video via Overlay. Go into your Bios setup and assign an IRQ to your card. Some drivers may not work on Dual-Processor machines with an IRQ greater than 15.

For a display resolution of 1024 * 768 Pixel with 32 Bit color depth you need at least 6 MB Video RAM on your graphcs card for Video Overlay , because 2 (Overlay) * 1024 * 768 * 4 Byte (color depth) = 6 MB.

Question:
Even though picture quality is good I cannot hear sound.

Answer:
Note that the sound output is directly provided on the 3.5 mm connector on the back of your card. If your speakers are connected to the sondcard you need to connect the DVB Sound Out to the sound card's Line-In connector.
Note that the DVB card output is not an Amplified signal. Therefore you always need to connect it to an amplifier or your speakers. Plugging a headphone or other device with an impedance lower than 1000 Ohm into the connector can lead to distorted sound.
Please check the settings of your sound card using the volume control. Make sure the Line-In is not disabled.

Question:
The timer functionality is not working even though I closed the TV application.

Answer:
The timer function uses the Task Scheduling Agnet. Please make sure the Task Scheduler is enabled. The Timer function makes use of the Task Scheduler. Please make sure it is enabled. You can find it under: Start - Programs - Accessories - System Tools - Scheduled Taskes.
You can start it under : Advanced Options.

Because there are still some problesm with the Suspend to RAM Power savings mode. Please make sure the TV-Software is still working after the computer woke up. If it does not please use a different Powersaving mode.